Office Cleaning

We offer 3 entry options to choose from:

1. You may choose to be home to allow access on the day of the service. We cannot guarantee the exact arrival time so you must be home 15 minutes before and after the start time scheduled to let the cleaner into your home.
2. You provide a key or code to gain access to your home which is given to your regular cleaner. The keys are not marked with any of your information in case they are lost. Upon arrival, staff members must complete a two-step verification process to access the security codes of our clients’ property if they have alarm systems or electronic gate/door entry.
3. If you have a key safe, you will need to provide Green Daisy with the passcode. Your key safe codes are stored on a password protected file.

As per our terms of business, please note that if for any reason the cleaner cannot gain access to the property, there will be a cancellation fee of 50% of your cleaning rate.

Green Daisy Cleaning Services provides our staff with a time and attendance application to check in and check out of each appointment. The application utilises geofencing which means check-ins and outs can only happen within close proximity of your address. We can therefore monitor the time spent on each visit to ensure that you are invoiced correctly. From a health & safety point of view, should a cleaner not check out, we are notified and can check that they are ok and haven’t had an accident.

The cleaner needs access to an internet connection to be able to use the application. You may therefore be asked to grant access to your broadband connection to enable the cleaner to check in/out successfully.

Due to our advanced check in/out timekeeping system we can charge you in real time, which means that you are charged for the actual time spent cleaning your home. If your clean is regularly taking less time than estimated, then we will contact you to discuss a reduction in time or additional tasks that could be carrried out. Equally if the cleaner is finding that the allocated time is insufficient to complete the specified clean on a regular basis we will contact you to discuss options.

Many clients choose to keep their regular schedule so that their home is clean when they return. If you do not wish to have a clean whilst you are away, please contact the office on 01474 632101 or via email. We would be grateful for as much notice as you can give so that we can reallocate your slot and at the very least 48 hours notice to avoid a cancellation fee.

As part of the onboarding process, you will be sent a link to our GoCardless payment system. All payments are made by Direct Debit, so no need to worry about remembering to pay an invoice.

Invoices are issued the day after the clean and payment will be taken from your account on the 3rd working day after your clean.

We will do our best to accommodate your preferred day, however this is subject to availablity.