Breakage can happen when you least expect it! Green Daisy Cleaning Services can assume no liability for damage due to pictures not hung securely, items with unstable bases, floating shelves, items not secured properly, etc.. Curio cabinets, figurines, glassware and items of extreme value or sentimental value should be cleaned by the client. It is best to ensure the office knows of these items so we can advise the cleaners that they should not clean / touch these items. If an item is broken by one of our cleaners, Green Daisy Cleaning Services will compensate you accordingly. The client needs to save the broken item for a manager to inspect. Our employees are asked to notify us of any damage straight away. However, if for any reason a damaged item is not reported, and you notice it first, it’s important to email us immediately. If you can take a photo with your mobile and forward it to us that’s even better since it would expedite how fast we can find a solution or compensate you accordingly.

We offer 3 entry options to choose from:

1. The client may choose to be home to allow access to their home on the day of the service. Green Daisy Cleaning Services cannot guarantee the exact arrival time so the client must be home 15 minutes before and after the start time scheduled to let the cleaner into the home. Please note, if no one is home or our cleaners are turned away for any reason, you will still be charged for the clean.
2. The client provides a key or code to gain access to their home which are given to your regular cleaner. The keys are not marked with any of your information in case they are lost. We provide all of our staff with an advanced scheduling and timekeeping application. All clients’ security data is stored on a password protected file on this application. Upon arrival, staff members must complete a two-step verification process to access the security codes of our clients’ property if they have alarm systems or electronic gate/door entry. Please note, in the event the code given is not correct and cleaners cannot gain access to the home, there will be a cancellation fee of 50% of your cleaning rate.
3. If the Client has a Key Safe, the Client will need to provide Green Daisy with the pass code to access the Key Safe. Clients’ Key Safe codes are stored on a password protected file which is stored on our employee application. For our staff to access this information they must complete a two-step verification process. Please note, if for any reason the key is not in the lock box or the code does not work when the cleaners arrive to clean home, there will be a cancellation fee of 50% of your cleaning rate.

Green Daisy Cleaning Services provides our staff with a time and attendance application to check in and check out of each appointment. The application utilises a Geo-fence meaning check-ins and outs can only happen within close proximity of the Clients address. We can therefore monitor the time spent on each visit to ensure that the Client is invoiced correctly. From a health & safety point of view, should a cleaner not check out, we are notified and can check that they are ok and haven’t had an accident.

The cleaner needs access to an internet connection to be able to use the application. The Client may therefore be asked to grant access to their broadband connection to enable the Operative to check in/out successfully.

Due to our advanced check in/out timekeeping system we can charge you in real time, which means that you are charged for the actual time spent cleaning your home. If your clean is regularly taking less time than estimated, then we will contact you to discuss a reduction in time or additional tasks that could be carrried out. Equally if the cleaner is finding that the allocated time is insufficient to complete the specified clean on a regular basis we will contact you to discuss options.

Many clients choose to keep their regular schedule so that their home is clean when they return. If you do not wish to have a clean whilst you are away, please contact the office on 01474 632101 or via email to [email protected]. We would be grateful for as much notice as you can give so that we can reallocate your slot and at the very least 24 hours notice to avoid a cancellation fee.